Refund and Returns Policy

At Auréa, we want you to love what you ordered. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds work.

Our 30-Day Guarantee

You may request a return or exchange within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, in their original condition, and with any tags still attached.

How to Start a Return

Email us at support@aurea-store.net with your order number and the reason for your return. Our team will reply within 24–48 hours with return instructions. Please do not send items back before contacting us.

Refunds

Once your return is received and inspected, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

Need a different size or color? Contact us and we’ll arrange the exchange as quickly as possible, subject to availability.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo. We’ll send a free replacement or issue a full refund, including shipping.

Non-Returnable Items

For hygiene reasons, intimate apparel, pierced earrings, and final-sale or clearance items cannot be returned unless they arrive faulty.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs. We recommend using a tracked service, as we can’t guarantee receipt of untracked returns.

Need Help?

We’re always happy to help. Reach us at support@aurea-store.net and we’ll get back to you within 24–48 hours.